Privacy Policy
Introduction At Satvika Online (operated by Ashram Ibiza), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. By using our services, you agree to the collection and use of your personal information as described in this policy. 1. Data Controller Information The data controller responsible for processing your personal data is **Ashram Ibiza**, located at **Calle Cesar Puget Riquer 21, Local 7, 07840 Santa Eularia del Rio, Ibiza - Spain**. For any questions regarding this Privacy Policy, please contact us at [email protected] or +34 686512284. 2. Types of Data We Collect a. Personal Information When you register on our platform or purchase our services, we may collect the following personal information: - Full Name - Email Address - Phone Number - Payment Information (processed securely through a third-party payment processor) b. Automatically Collected Data We may also collect certain data automatically when you visit or use our website: - IP address - Browser type and version - Operating system - Information collected through cookies and similar tracking technologies. 3. How We Use Your Data We use your personal data to: - Provide access to our yoga classes, courses, and other services - Manage your account and process payments - Send you service-related communications, such as updates or promotional offers (if you consented) - Improve and personalize your user experience on our platform - Ensure compliance with legal obligations (e.g., tax and accounting regulations) 4. Legal Basis for Processing We process your personal data on the following legal bases: - Your Consent: For sending you promotional materials (you can withdraw consent at any time). - Contractual Necessity: To provide the services you sign up for, such as managing your subscription or course. - Legitimate Interests: For improving our services and ensuring the security of the platform. - Legal Obligations: To comply with legal and regulatory requirements. 5. Data Retention We retain your personal data for as long as necessary to provide our services or as required by law. Once your account is terminated or closed, we will delete your personal data unless retention is required for legal or regulatory purposes. 6. Sharing Your Data We do not sell or share your personal data with third parties for marketing purposes. However, we may share your information with trusted third-party service providers, such as: - Payment Processors: To securely handle payments. - IT and Hosting Providers: To manage the website and technical infrastructure. These third parties will only access your data to perform specific tasks on our behalf, and they are required to comply with GDPR and our privacy standards. 7. Data Security We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to your data. 8. Your Data Protection Rights As a user in the European Union (EU), you have the following rights under the General Data Protection Regulation (GDPR): - Right to Access: You can request access to your personal data at any time. - Right to Rectification: You can correct inaccurate or incomplete data. - Right to Erasure: You can request deletion of your personal data (“right to be forgotten”). - Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances. - Right to Data Portability: You can request your data in a machine-readable format to transfer to another service provider. - Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any time. - Right to Lodge a Complaint: You can file a complaint with your local data protection authority if you believe your rights have been violated. To exercise any of these rights, please contact us at [email protected]. 9. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our platform and gather usage data. Cookies allow us to: - Personalize your experience - Analyze website traffic - Manage user sessions You can manage your cookie preferences through your browser settings. 10. International Data Transfers If your data is transferred outside the EU (for example, to a third-party service provider in another country), we ensure appropriate safeguards are in place, such as EU-approved standard contractual clauses, to protect your personal data. 11. Changes to This Policy We may update this Privacy Policy from time to time to comply with legal requirements or to improve transparency. Any changes will be posted on this page, and we will notify you via email if there are significant changes. 12. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: - Email: [email protected] - Phone: +34 686512284 - Address**: Calle Cesar Puget Riquer 21, Local 7, 07840 Santa Eularia del Rio, Ibiza - Spain